Privacy Policy
Privacy Policy (Kokua Smiles)
Effective Date: July 31, 2026
Privacy Policy
Kokua Smiles ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request an appointment, receive communications from us, or use our services.
This Privacy Policy applies to all Kokua Smiles locations, including:
- Wai'alae Dental Care
- Honolulu Dental Care
- Kaneohe Family Dental Care
- Pearlridge Dental Care
1. Information We Collect
We may collect information you voluntarily provide, including:
- First Name
- Last Name
- Mobile Phone Number
- Email Address
- Preferred Office Location
- Appointment Preferences
- Visit Purpose
- Appointment Date & Time
- Messages submitted through website forms
We may also automatically collect:
- IP Address
- Browser Information
- Device Information
- Cookies
- Website Analytics
2. How We Use Your Information
We use your information to:
- Schedule appointments
- Confirm appointments
- Send appointment reminders
- Respond to appointment requests
- Send recall reminders
- Respond to patient inquiries
- Provide customer support
- Request patient feedback and reviews
- Improve our services
- Comply with legal obligations
Marketing communications are sent only where legally permitted and with appropriate consent.
3. SMS Communications
If you choose to receive SMS messages from Kokua Smiles, you consent to receive text messages regarding:
- Appointment scheduling
- Appointment confirmations
- Appointment reminders
- Recall reminders
- Patient support
- Review requests
- Other service-related communications
Message frequency varies depending on your appointments and interactions with Kokua Smiles.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of receiving dental treatment.
4. Sharing Your Information
We may share your information only with trusted service providers that help us operate our practice, including:
- Appointment management systems
- Secure communications providers
- Website hosting providers
- Analytics providers
We may also disclose information where required by law.
We do not sell your personal information.
SMS consent and mobile phone numbers are not shared with third parties or affiliates for marketing purposes.
5. Data Retention
We retain information only as long as necessary to:
- Provide dental services
- Maintain patient records
- Comply with applicable laws
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
7. Your Rights
Depending on applicable law, you may request:
- Access to your information
- Corrections
- Deletion where permitted
- Withdrawal of consent for communications
8. Contact Information
For privacy questions, contact the Kokua Smiles office you visit or email:
support@kokuasmiles.com
9. Updates
We may revise this Privacy Policy from time to time. Updates will be posted on this page.
